@font-face{font-family:'Pantech Serif';src:url('/static/fonts/instrument-serif-italic.woff2') format('woff2');font-style:italic;font-weight:400;font-display:swap}
:root{--paper:#f8f7f3;--ink:#192522;--green:#172823;--muted:#65716a;--coral:#f27645;--line:#dddfd7;--error:#a52e28;--serif:'Pantech Serif',Georgia,serif;--sans:Arial,Helvetica,sans-serif;color-scheme:light}
*{box-sizing:border-box}
html{scroll-behavior:smooth;scroll-padding-top:24px}
body{margin:0;background:var(--paper);color:var(--ink);font:15px/1.5 var(--sans);-webkit-font-smoothing:antialiased}
::selection{background:#f8c6ae;color:var(--ink)}
[hidden]{display:none!important}
a{color:inherit;text-decoration:none}
button,input,select,textarea{font:inherit}
button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}
button,a{touch-action:manipulation}
button{cursor:pointer}
button:disabled{cursor:not-allowed}
:focus-visible{outline:2px solid #ac4e29;outline-offset:4px}
.wrap{width:min(1240px,calc(100% - 80px));margin-inline:auto}
.sr-only,.hp{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}
.skip-link{position:fixed;top:12px;left:12px;z-index:10;padding:12px 20px;border-radius:6px;background:white;box-shadow:0 2px 20px #0002;transform:translateY(-160%)}
.skip-link:focus{transform:translateY(0)}
.top{height:98px;display:flex;align-items:center;justify-content:space-between;gap:24px}
.brand{display:inline-flex;align-items:center;gap:9px;font-weight:750;letter-spacing:-1.5px;font-size:31px;line-height:1}
.brand img{object-fit:contain;width:34px;height:40px}
.brand-dot,.footer-brand>span:first-child{color:var(--coral)}
.brand-divider{height:24px;border-right:1px solid #cfd4ca;margin-inline:14px}
.brand .brand-label{font-size:12px;letter-spacing:0;font-weight:400;color:var(--muted)}
.top nav{display:flex;align-items:center;gap:30px;font-size:12px;font-weight:600}
.top nav a{transition:color .18s}
.top nav a:hover{color:#ac4e29}
.portal-link{display:flex;gap:24px;align-items:center;border:1px solid var(--line);border-radius:6px;padding:10px 14px}
.portal-link span{font-size:17px}
.hero{display:grid;grid-template-columns:1.2fr 1fr;align-items:center;gap:65px;position:relative;overflow:hidden;border-radius:12px;padding:48px 50px;background:var(--green);color:var(--paper)}
.hero::after{content:'';position:absolute;width:480px;height:480px;right:-375px;top:-200px;border:1px solid #d8e0d31a;border-radius:50%;box-shadow:0 0 0 40px #d8e0d307,0 0 0 80px #d8e0d305;pointer-events:none}
.hero-copy{animation:rise .65s both}
.eyebrow{margin:0;display:flex;align-items:center;gap:9px;font-size:10px;font-weight:600;letter-spacing:1.6px;text-transform:uppercase}
.hero .eyebrow{color:#bfcbbf}
.accent-dot{width:6px;height:6px;border-radius:50%;background:var(--coral);box-shadow:0 0 0 4px #f2764512;flex-shrink:0}
h1{font-size:clamp(38px,4.1vw,58px);line-height:1.03;font-weight:500;letter-spacing:-2px;margin:23px 0 20px}
em{font:italic 400 1.12em/1 var(--serif)}
h1 em{color:#f2a27e}
.hero-description{font-size:13px;line-height:1.8;color:#b6c5bb;margin:0}
.hero-actions{display:flex;align-items:center;gap:24px;flex-wrap:wrap;margin-top:27px}
.button{display:inline-flex;align-items:center;justify-content:center;gap:24px;border-radius:5px;padding:12px 16px;font-size:12px;font-weight:600;transition:background .2s,transform .2s;min-height:44px}
.button:hover{transform:translateY(-2px)}
.button span{font-size:17px;line-height:1}
.button-coral{background:var(--coral);color:#172823}
.button-coral:hover{background:#f69c73}
.button-dark{background:var(--green);color:white}
.button-dark:hover{background:#2e483b}
.hero-link{font-size:11px;color:#c9d3cb;display:flex;gap:15px;padding-block:12px}
.hero-link:hover{color:white}
.journey{position:relative;z-index:1;padding:0 0 0 28px;border-left:1px solid #d5dfd41f;animation:rise .7s .15s both}
.journey-top{display:flex;align-items:center;justify-content:space-between;color:#9eb1a4;font-size:9px;font-weight:600;letter-spacing:1.5px}
.journey-top>span:last-child{font-size:38px;line-height:1;color:#f2a27e;display:inline-block;animation:turn .85s .3s both}
.journey ol{list-style:none;padding:0;margin:17px 0 22px}
.journey li{display:flex;align-items:center;gap:14px;padding:17px 0;border-bottom:1px solid #d5dfd41a}
.journey li:last-child{border:0;padding-bottom:0}
.step-number{font-size:10px;color:#c5d1c5;display:grid;place-items:center;flex-shrink:0;width:32px;height:32px;border:1px solid #d5dfd426;border-radius:50%}
.journey li:first-child .step-number{color:#172823;background:#f2a27e;border-color:#f2a27e}
.journey h2{font-size:14px;font-weight:500;letter-spacing:-.2px;margin:0 0 4px}
.journey p{font-size:11px;color:#a4b7a9;margin:0}
.step-icon{margin-left:auto;color:#9bad9e;font-size:16px}
.journey-bottom{display:flex;gap:8px;align-items:center;font-size:10px;color:#a6b9aa}
.small-ring{border:1px solid #607569;width:15px;height:15px;border-radius:50%;display:inline-grid;place-items:center;font-size:8px}
.content-grid{display:grid;grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr);gap:80px;padding:56px 0 64px;align-items:start}
.help-column{min-width:0;padding:12px 0 0 5px;animation:rise .65s .2s both}
.section-eyebrow{color:#727c72;font-size:9px;letter-spacing:1.6px}
.section-title{font-size:34px;line-height:1.08;font-weight:500;letter-spacing:-1px;margin:16px 0 13px}
.section-title em{color:#707d67}
.section-description{color:var(--muted);font-size:12px;margin:0 0 23px}
.search-box{position:relative;display:flex;align-items:center}
.search-box svg{position:absolute;left:14px;width:17px;height:17px;color:#788279;pointer-events:none}
.search-box input{padding-left:41px;background:#fff9;font-size:12px;height:45px}
.search-status{font-size:11px;color:var(--muted);margin:10px 0;min-height:16px}
.faq{border-bottom:1px solid var(--line)}
.faq summary{display:flex;align-items:center;justify-content:space-between;gap:20px;list-style:none;padding:18px 0;cursor:pointer;font-size:13px;font-weight:500;line-height:1.6}
.faq summary::-webkit-details-marker{display:none}
.faq summary::after{content:'+';font-weight:400;font-size:20px;line-height:1;width:24px;height:24px;display:grid;place-items:center;flex-shrink:0;color:#7c8c73;transition:transform .2s}
.faq[open] summary::after{transform:rotate(45deg);color:#ac4e29}
.faq[open] summary{color:#a54926}
.faq .answer{padding:0 25px 19px 0;font-size:12px;line-height:1.8;color:var(--muted);animation:rise .2s both}
.empty-state{padding:15px 0;font-size:12px;color:var(--muted)}
.empty-state strong{color:var(--ink)}
.follow-up{display:flex;gap:15px;background:#eeefe7;border:1px solid #e0e3d7;padding:22px;border-radius:8px;margin-top:30px}
.follow-up-icon{font-size:22px;color:#78866b;line-height:1.3}
.follow-up h3{font-size:13px;font-weight:500;margin:0 0 8px}
.follow-up p{font-size:12px;color:var(--muted);line-height:1.8;margin:0 0 12px}
.follow-up a{font-size:11px;font-weight:600;display:inline-flex;gap:15px;padding-block:4px}
.follow-up a:hover{text-decoration:underline}
.email-note{padding:25px 0;display:flex;flex-wrap:wrap;gap:5px 8px;font-size:11px;color:var(--muted)}
.email-note a{color:var(--ink);overflow-wrap:anywhere}
.email-note a:hover{text-decoration:underline}
.email-note a span{margin-left:5px}
.ticket-card{min-width:0;border:1px solid var(--line);background:#fff;border-radius:10px;padding:32px;box-shadow:0 6px 30px #17282303;animation:rise .65s .25s both}
.ticket-heading{display:flex;align-items:center;justify-content:space-between;gap:20px}
.ticket-heading h2{font-size:27px;letter-spacing:-.8px;font-weight:500;margin:8px 0 0}
.ticket-mark{background:#f7eee5;color:#9a572f;border:1px solid #efe2d5;width:39px;height:39px;border-radius:50%;display:grid;place-items:center;font-size:21px}
.ticket-intro{font-size:12px;color:var(--muted);margin:12px 0 25px;line-height:1.7}
fieldset{padding:0;border:0;min-width:0;margin:0}
.form-section-heading{display:flex;gap:14px;align-items:center;justify-content:space-between;font-size:11px;font-weight:600;margin-bottom:15px}
.form-section-heading>span:last-child{font-size:9px;font-weight:400;color:#7b837b;text-align:right}
.issue-heading{margin-top:23px;padding-top:21px;border-top:1px solid #eceee6}
.row{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:16px}
.field{margin:0 0 16px;min-width:0}
label{display:block;margin:0 0 7px;font-size:11px;font-weight:500}
.opt{color:var(--muted);font-size:10px;font-weight:400;margin-left:3px}
input,textarea,select{width:100%;min-width:0;background:#fcfcfa;border:1px solid #dfe3d9;border-radius:5px;padding:11px 12px;color:var(--ink);font-size:12px;line-height:1.5;transition:border-color .18s,box-shadow .18s}
input::placeholder,textarea::placeholder{color:#82897f;opacity:1}
input:focus,select:focus,textarea:focus{outline:0;border-color:#9aa990;box-shadow:0 0 0 3px #b8c9a930}
textarea{min-height:116px;resize:vertical;display:block}
select{padding-right:30px}
.field-hint{font-size:10px;color:var(--muted);line-height:1.6;margin:7px 0 0}
.field-meta{display:flex;justify-content:space-between;gap:15px;margin-top:7px;color:var(--muted);font-size:9px}
.field-meta>span:last-child{white-space:nowrap;font-variant-numeric:tabular-nums}
.invalid{border-color:var(--error)!important}
.ferr{display:none;color:var(--error);font-size:11px;margin-top:6px}
.ferr.show{display:block}
.attachment-field{margin-top:20px}
.drop-zone{border:1px dashed #cdd4c6;border-radius:6px;background:#f9faf6;transition:background .2s,border-color .2s}
.drop-zone:hover,.drop-zone.dragging{background:#eff3e8;border-color:#829575}
.attach-btn{display:flex;align-items:center;justify-content:center;gap:14px;width:100%;background:none;border:0;padding:18px 12px;color:var(--muted);font-size:11px;text-align:left;min-height:76px}
.attach-btn svg{width:22px;height:22px;flex-shrink:0;color:#788c6d}
.attach-btn strong{font-weight:500;color:var(--ink)}
.attach-btn small{display:block;margin-top:5px;font-size:9px;line-height:1.6}
.attach-list{display:flex;flex-wrap:wrap;gap:8px}
.attach-item{display:flex;align-items:center;gap:8px;background:#f7f8f2;border:1px solid var(--line);border-radius:5px;padding:5px;margin-top:9px;max-width:100%}
.attach-item img{width:32px;height:32px;object-fit:cover;border-radius:3px}
.attach-item .file-meta{min-width:0}
.file-name{max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:10px}
.file-size{font-size:9px;color:var(--muted)}
.attach-item button{background:none;border:0;border-radius:3px;color:#687366;font-size:18px;min-width:32px;min-height:32px}
.attach-item button:hover{color:var(--error);background:#f6e5de}
.captcha-section{margin:20px 0}
#captcha{min-height:65px}
.text-button{border:0;background:none;padding:9px 0;font-size:11px;font-weight:600;color:#9e4626;display:inline-flex;align-items:center;gap:10px;min-height:36px}
.text-button:hover{text-decoration:underline}
.submit{display:flex;align-items:center;justify-content:space-between;width:100%;padding:13px 17px;min-height:46px;border:1px solid var(--green);border-radius:5px;background:var(--green);color:var(--paper);font-size:12px;font-weight:500;transition:background .18s,transform .18s;margin-top:22px}
.submit:hover:not(:disabled){background:#2b4338;transform:translateY(-1px)}
.submit:disabled{background:#e9ece5;color:#56634f;border-color:#e0e4d9}
.submit>span:last-child{font-size:19px;line-height:1}
.submit-note{font-size:10px;color:var(--muted);display:flex;align-items:center;justify-content:center;gap:6px;margin:12px 0 0}
.submit-note svg{width:12px;height:12px;flex-shrink:0}
.msg,.config-error{background:#fcf0e9;border:1px solid #f1d4c5;border-radius:6px;padding:13px;color:#883e28;font-size:12px;margin-top:15px;overflow-wrap:anywhere}
.config-error p{margin:0}
.done{padding:30px 10px;text-align:center;animation:rise .35s both;overflow-wrap:anywhere}
.done-icon{width:55px;height:55px;border-radius:50%;display:grid;place-items:center;background:#edf3e7;color:#4d6c42;margin:0 auto 22px;font-size:25px}
.done .eyebrow{justify-content:center;color:var(--muted);font-size:9px}
.done h3{font:italic 400 46px/1.1 var(--serif);margin:14px 0 25px;letter-spacing:-1px}
.done p{font-size:13px;color:var(--muted);line-height:1.8}
.done .ref{display:flex;flex-direction:column;gap:5px;background:#f5f6f0;border:1px solid #e3e6dc;border-radius:6px;padding:16px}
.done .ref strong{color:var(--ink);font-size:21px}
.done .button{display:flex;margin:24px auto 10px;width:fit-content}
.note{font-size:12px;color:var(--muted)}
.spin{display:inline-block;width:12px;height:12px;border:2px solid #65765a55;border-top-color:#56634f;border-radius:50%;margin-right:8px;vertical-align:-2px;animation:spin .8s linear infinite}
.footer{border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:24px;align-items:center;padding:26px 0 30px;color:var(--muted);font-size:10px}
.footer-brand{color:var(--ink);font-size:21px;font-weight:700;letter-spacing:-1px}
.footer-brand .footer-tagline{font-size:10px;font-weight:400;color:var(--muted);letter-spacing:0;margin-left:15px}
@keyframes rise{from{opacity:0;transform:translateY(13px)}to{opacity:1;transform:translateY(0)}}
@keyframes turn{from{transform:rotate(-70deg);opacity:0}to{transform:rotate(0);opacity:1}}
@keyframes spin{to{transform:rotate(360deg)}}
@media(min-width:1500px){.hero{padding:54px 54px}.content-grid{gap:90px}}
@media(max-width:1100px){.wrap{width:calc(100% - 48px)}.hero{gap:32px;padding:38px 32px}.hero-actions{gap:14px}.hero-link{font-size:10px}.journey{padding-left:24px}.content-grid{gap:35px}.ticket-card{padding:25px}.journey h2{font-size:12px}.journey p{font-size:10px}}
@media(max-width:820px){.top{height:82px}.brand-divider,.brand-label,.nav-faq{display:none!important}.hero{grid-template-columns:1fr;gap:32px;padding:34px}.hero h1{font-size:50px}.journey{padding:22px 0 0;border-left:0;border-top:1px solid #d5dfd41f}.journey ol{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:14px 0 0}.journey li{align-items:flex-start;flex-direction:column;padding:0!important;border:0}.journey h2{font-size:12px;max-width:130px}.journey p{max-width:135px}.step-icon,.journey-bottom,.journey-top{display:none}.content-grid{grid-template-columns:minmax(0,1fr) minmax(0,1.25fr);gap:25px;padding-top:32px}.help-column{padding-top:15px}.section-title{font-size:30px}.ticket-card{padding:22px}.ticket-mark{display:none}.row{grid-template-columns:1fr;gap:0}.form-section-heading>span:last-child{max-width:100px}.field-meta{font-size:8px;gap:8px}.attach-btn{padding:16px 10px}.drag-copy{display:none}.follow-up{padding:16px;gap:10px}}
@media(max-width:680px){.content-grid{grid-template-columns:1fr;gap:25px}.help-column{padding:8px 0 0}.section-title br{display:none}.section-title{font-size:31px;margin-top:12px}.section-description{margin-bottom:18px}.follow-up{margin-top:22px}.email-note{padding-bottom:4px}.ticket-card{padding:25px}.row{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px}.form-section-heading>span:last-child{max-width:none}.footer{align-items:flex-start;flex-direction:column;gap:10px}.footer-brand .footer-tagline{margin-left:12px}.journey{display:none}.hero-actions{gap:10px 24px}.content-grid{padding-bottom:35px}.field-meta{font-size:9px}.ticket-heading h2{font-size:28px}}
@media(max-width:420px){.wrap{width:calc(100% - 32px)}.top{height:77px;gap:10px}.brand{font-size:27px;gap:7px}.brand img{width:29px;height:35px}.portal-link{padding:9px 11px;gap:14px;font-size:11px}.hero{padding:28px 23px}.hero .eyebrow{font-size:8px;letter-spacing:1.2px}.hero h1{font-size:42px;margin-top:20px;letter-spacing:-1.5px}.hero-description{font-size:12px}.desktop-break{display:none}.hero-actions{gap:8px;margin-top:23px;align-items:flex-start;flex-direction:column}.hero-link{font-size:10px}.ticket-card{padding:22px 18px}.row{grid-template-columns:1fr;gap:0}.section-title{font-size:29px}.ticket-heading .eyebrow{font-size:8px}.field-meta{font-size:8px}.form-section-heading>span:last-child{font-size:8px;max-width:110px}.attach-btn small{font-size:8px}.attach-btn{gap:10px}.submit-note{font-size:9px}.captcha-section{margin-inline:-12px}.footer-brand .footer-tagline{font-size:9px}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*::before,*::after{animation:none!important;transition:none!important}.button:hover,.submit:hover:not(:disabled){transform:none}}
/* Keep the form comfortable to read and avoid focus zoom on small touch screens. */
label{font-size:12px}
input,textarea,select{font-size:13px}
input::placeholder,textarea::placeholder{color:#6f786b}
.field-hint,.field-meta,.attach-btn small,.submit-note{font-size:11px}
.form-section-heading>span:last-child{font-size:10px;color:var(--muted)}
@media(max-width:820px){.field-meta,.attach-btn small{font-size:10px}}
@media(max-width:680px){input,textarea,select,.search-box input{font-size:16px}.field-meta{font-size:10px}.form-section-heading>span:last-child{font-size:9px}.submit{font-size:13px}}
@media(max-width:359px){.captcha-section{margin-inline:-26px}.field-meta{font-size:9px}}